We are a hypergrowth startup leading the charge in building the latest in pipeline generation software! Our founders and tech team come from well-known companies such as SurveyMonkey, Twitter, Google, and Yahoo! They are backed by the same folks behind Docker & Stripe!
We are in hyper growth mode! This role is onsite in San Francisco. We need someone with a balance of IT Support & Security.
What You'll Do:
-Spearhead the onboarding and off-boarding processes, including comprehensive laptop provisioning, security training, and updates, to ensure a seamless transition for employees.
-Administer and secure a large fleet of MacOS devices with enterprise systems like Kandji, ensuring smooth operation and strong security measures.
-Work in tandem with global teams to provide unified support for Mac devices, networking, and access management, fostering an integrated IT infrastructure.
-Initiate projects to refine our global IT systems, with a focus on automation and enhancing the end-user experience in line with evolving business needs.
-Become proficient in our security policies, SOC2 controls, and public-facing documentation, ensuring a deep understanding of our security framework.
-Deploy and manage security monitoring tools such as EDR, network monitoring, and DLP, contributing to our proactive security posture.
-Participate in investigative efforts to tackle critical issues, applying meticulous attention to detail and a methodical approach.
-Diagnose and address a wide variety of IT challenges, from setting up new users to resolving complex technical queries and offering in-person help desk support.
-Manage the office's technical infrastructure, ensuring that AV systems, meeting rooms, and the overall setup facilitate optimal productivity.
-Develop and maintain detailed technical documentation, establishing benchmarks for operational excellence and security protocols.
-Research, implement, and manage new tools to optimize internal workflows and enhance team efficiency across the organization.
What You Need:
-3+ yrs of experience in IT support, security, or a related technical role, boasting broad knowledge across various information security domains.
-Skilled in system administration and networking within UNIX-based systems like OS X and Linux.
-Demonstrated proficiency in deploying and managing complex software tools, including Google Suite, Zoom, and Okta.
-Detail-oriented with a strong passion for cybersecurity.
-A proactive problem-solver and security analyst focused on improving system functionality and user satisfaction.
-An independent team player adept at making informed decisions and leading global initiatives.
-Exceptional at managing projects, capable of balancing diverse priorities and effectively engaging with various stakeholders.
-Well-versed in the latest security, privacy, compliance, and IT audit best practices.
-Bachelor's Degree
Benefits-100% Paid Healthcare, Dental & Vision
-Monthly Wellness Stipend
-Free Gigabit Internet for your Home Office
-Flexible PTO
-401k, HSA, FSA
-Equity
Applicants must be authorized to work in the U.S.
Nitu Gulati-Pauly is recruiting for this position and the positions below.
Email me to apply for this position
Employees will receive paid leave to the extent required by state or local law
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.