If you have experience managing small to mid-sized technical support teams and come from a technical (scripting + Linux) background, please read on!
We are a growing, 150-employee startup (well funded, series B) that is disrupting the retail space. We are backed by three VERY well known figures and have a SaaS offering that utilizes AI along with cutting edge technologies to truly understand our customer base to cater to them, ensuring repeat long-standing business.
Located- New York, NY (in between the Wall Street and Fulston Street Station) - a few blocks from the water!
This will be a full time role offering competitive base pay + equity + full benefits + 401k.
What You Will Be Doing
- Oversee the work of a 5-10 person team of Implementation and Technical Support Engineers (both remote and non-remote)
- You will be the primary point of contact for post-sales incident escalation
- This team will focus on incident resolution, customer satisfaction, etc.
- Manage the technical call center, including the implementation of our products, making sure physical parts are sent on time, installed and configured properly by our clients.
- Work with PoS (Point of Sale) Reseller and integrator to assist our clients with the implementation of our products.
- Provide appropriate technical and soft skills training and mentoring.
What You Need for this Position
- 5+ years working experience
- Management / Leadership experience, preferably in the software sector
- SaaS
- Solid Linux background (hands-on)
- Networking knowledge
- Python, Bash or similar scripting language
- Experience working with clients/Customers (Post Sales)
So, if you are a Technical Implementation & Support Manager looking to start something new right away, please apply today!
Applicants must be authorized to work in the U.S.
Email me to apply for this position